Cisco Unified Communications

• Solid understanding of Microsoft Windows 2000 and Exchange 5.5 or Exchange 2000 (MCSE recommended).
• Ability to competently program at least one manufacturer's telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definitiy series, etc.)

UCSE covers all of the topics necessary for installation, configuration, operation and maintenance of a Cisco Unity system in either a stand-alone voice mail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set up. After completing this course the student should be able to:

• Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Cisco Unity system or explain why it does not.
• Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Personal Assistant system or explain why it does not.
• Given a voice board that has a particular hardware set up, determine if this setup is correct for a Cisco Unity system or explain how to correct it.
• Given a voice board that has a particular hardware set up, determine if this setup is correct for a Unity Bridge system or explain how to correct it.
• Given a set of installed software components, determine whether this is a minimally adequate set to run Cisco Unity or explain why it is not.
• Given a set of installed software components, determine whether this is a minimally adequate set to run Unity Bridge or explain why it is not.
• Given a set of installed software components, determine whether this is a minimally adequate set to run Personal Assistant or explain why it is not.
• Given a list of Cisco Unity software components, list the recommended sequence for installing the software.

1. Introduction
2. Unified Communications System Hardware
3. Unified Communications Software
4. Telephone System Integration
5. Networking
6. System Tools/Troubleshooting