- Tanfolyamkeresés
- Tanfolyamaink
- Minősítések
- Szolgáltatásaink
Cisco Unified Communications
CI-UCCXD
Deploying Cisco Unified Contact Center Express
Price:
Duration:
Who Should Attend
- Channel Partner/Reseller
- Customers
- Employees
Dates
An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +36 1 327 4528 or send an email to info_hu@flane.com
International dates
Europe
Middle East
| Date | Country | Location | Language | Register |
|---|---|---|---|---|
| 02-07-2012 - 06-07-2012 | AT | Wien | Deutsch |  |
| 08-10-2012 - 12-10-2012 | AT | Wien | Deutsch | |
| Date | Country | Location | Language | Register |
|---|---|---|---|---|
| 03-06-2012 - 07-06-2012 | AE | Dubai | English | |
| 02-09-2012 - 06-09-2012 | AE | Dubai | English | |
| 18-11-2012 - 22-11-2012 | AE | Dubai | English | |
Cisco Career Certifications
This course is part of the following Certifications:
Prerequisites
- Internetworking Fundamentals
- Basic IP Telephony Concepts
- Cisco CallManager Deployment
- Cisco IP Phones, Softphones
- Contact Center Operations
- Microsoft Windows 2000
- MS SQL 2000, MSDE Databases
Course Objectives
After completing this course the student should be able to:
- Design and plan an IP Contact Center and an Unified IP IVR implementation
- Install or discuss CRS components, servers, agent and supervisor desktops and clients
- Configure all CRS components
- Build workflow applications to exploit Unified IP IVR features and capabilities
- Build contact center workflows to exploit Unified CCX features and capabilities
- Troubleshoot installations and workflows.
Course Content
This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.
Course Outline
- CRS Product Overview
- CRS Design and Ordering
- Installation & Configuration
- Script Editor
- Creating Scripts and Applications
- Configuring UCCX ACD
- Creating Scripts for Contact Centers
- Using Cisco Desktop Admin (CDA)
- Supervisor Remote Monitoring
- Using ASR and TTS
- Outbound Preview Dialing
- Reporting
- Troubleshooting
Further information
If you would like to know more about this course please either call us on +36 1 327 4528 or send an email to info_hu@flane.com .
