Cisco Advanced Services: Unified Communications

Following are the prerequisites for this course: Basic Microsoft Windows user-level knowledge Basic Web browser usability knowledge TCP/IP networking experience Basic Cisco router and switch configuration experience Basic IP telephony network administration skills Familiarity with the implementation and administration of the following applications: Cisco Unified Communications Manager Cisco Unified Communications Manager Express Cisco Unity Cisco Unity Express Cisco Unity Connection To locate Cisco courses that cover the listed prerequisites, go to the Cisco Training and Events Webpage at www.cisco.com/web/learning/index.html.

Cisco Unified Provisioning Manager (Cisco UPM) is a reliable and scalable Web-based provisioning solution to manage a company's critical next-generation communications services. The Cisco Unified Provisioning Manager (CUPM) v1 course teaches students how to effectively use the Cisco UPM application. The focus of this course is to have students use this product to learn how to provision Cisco Unified Communications initial deployments as well as to provide ongoing operational provisioning and activation services for individual subscriber changes. The student will use the Cisco UPM application to manage subscribers, order products and services for subscribers, provision the Cisco Unified Communications infrastructure, track phone and directory numbers in an inventory, implement business abstractions for workflow processes that may require approving orders for delegation, and configure provisioning attributes that are applied to the services on an order during activation. The students will reinforce what is discussed in the lecture using hands-on lab exercises.

Module 1: Introduction

• Lesson 1: Overview of Unified Communication
• Lesson 2: Provisioning Unified Communications Lesson 3: Cisco UPM Overview

Module 2: Using Cisco UPM

• Lesson 1: Getting Started
• Lesson 2: Setup Deployment
• Lesson 3: Order Subscriber Services
• Lesson 4: Policy Management
• Lesson 5: Inventory Management
• Lesson 6: Provisioning the Network

Module 3: System Administration

• Lesson 1: Planning for Deployment
• Lesson 2: Preparing for Deployment
• Lesson 3: System Maintenance