Cisco Advanced Services: Network Management

• Understanding of network management concepts (Simple Network Management Protocol [SNMP], MIBs, and so on)
• Internet Web browser usability
• TCP/IP networking
• Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports and IP service level agreements [SLAs])
• Basic understanding of Cisco Unified Communications architecture
• Basic Cisco CallManager and Cisco Unity configuration principles
• Windows system administration

Upon completion of this course, you should be able to:

• Describe what is meant by the term unified communications.
• Discuss the network management needs and challenges of unified communications, and the Cisco suite of products for managing the Cisco Unified Communications System
• Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco CallManager or Cisco CallManager Express
• View IP phones, devices, and logical and physical connectivity
• View alerts and events on the managed devices and run diagnostic procedures
• Monitor service quality at a system level through Cisco Voice Transmission Quality (CVTQ) support and real-time service quality through Cisco 1040 Sensors
• Effectively use both Operations Manager and Service Monitor to proactively manage customers¿ service expectations, and diagnose and troubleshoot issues

The Cisco Unified Operations Manager and Service Monitor (CUOM-SM) v2.0 course teaches students how to effectively use the suite of Cisco Unified Communications Management products, including Operations Manager, Service Monitor, and the Cisco 1040 sensors, to manage unified communications. The focus of the course is to provide knowledge about and practice with various Cisco Unified Operations Manager and Service Monitor functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. Cisco Unified Service Monitor provides alerts and reports on service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.

Module 1: Introduction

Lesson 1: What Is Unified Communications?
Lesson 2: Managing Unified Communications
Lesson 3: Cisco Unified Communications Management Suite

Module 2: Using Operations Manager and Service Monitor

Lesson 1: Getting Started
Lesson 2: Device Management
Lesson 3: Monitoring Dashboards
Lesson 4: Diagnostic Tests
Lesson 5: Reports
Lesson 6: Monitoring Call Quality
Lesson 7: Notification Services
Lesson 8: Fine Tuning of Polling and Threshold Settings

Module 3: System Administration

Lesson 1: Planning for Deployment
Lesson 2: Preparing Devices and Services
Lesson 3: Advanced Security Topics
Lesson 4: Server Administration